We collect different types of information depending on your interaction with the Platform and your role as a customer, Vendor, or delivery provider ("Captain").
When you access or use the Platform, we may automatically collect certain technical and usage data, including:
We may collect and process location data to enable core functionality of the Platform, including:
Location data is used for purposes including order fulfillment and delivery coordination, route optimization and operational efficiency, and improving platform performance and user experience.
We may collect and store information related to communications made through the Platform, including:
We may collect additional information where necessary for verification, compliance, or safety purposes, including:
We use the information we collect for legitimate business and operational purposes, including:
We may share personal data only where necessary to operate the Platform, fulfill transactions, comply with legal obligations, or protect our rights and users.
| From | To | Information Shared |
|---|---|---|
| Customers | Vendors & Delivery Providers | Name, contact details, and delivery address to facilitate order preparation and delivery |
| Vendors | Customers | Business information, product details, and relevant contact information in connection with transactions |
| Delivery Providers (Captains) | Customers | Limited identifying and contact information to enable delivery coordination |
We may share information with third-party service providers that support the operation of the Platform, including:
Such providers are authorized to use the information only as necessary to perform services on our behalf.
We may disclose personal data where necessary to:
In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction, personal data may be transferred as part of such transaction, subject to applicable confidentiality and legal safeguards.
We may share information where necessary to investigate fraud, abuse, or security incidents, enforce platform rules and policies, or prevent harm to users or the integrity of the Platform.
The Platform may use cookies and similar tracking technologies to enhance functionality, analyze usage, and improve user experience.
Cookies are small data files stored on your device that help the Platform recognize your device and remember certain information.
We may use cookies and similar technologies for purposes including:
In addition to cookies, we may use technologies such as device identifiers, local storage, and analytics tools to collect and process usage data.
You may control or disable cookies through your device or browser settings. However, disabling cookies may affect the functionality and availability of certain features of the Platform.
We may collect and process location data to enable essential functionality of the Platform, particularly in relation to order fulfillment and delivery services.
Location data is collected only where enabled through your device settings or as required for the use of specific Platform features. You may control or disable location permissions through your device settings. However, disabling location services may limit or prevent certain features of the Platform from functioning properly.
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Data may be retained for purposes including:
Retention periods may vary depending on the type of data, the nature of the user relationship, and operational or legal requirements.
When personal data is no longer required, we may delete the data or anonymize or aggregate it so that it can no longer be associated with an individual.
We may retain certain information for a reasonable period after account closure or termination where necessary to comply with legal obligations or protect our rights and interests.
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Such measures may include:
Access to personal data is restricted to authorized personnel and service providers who require such access for operational purposes and are subject to confidentiality obligations.
You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted under your account.
In the event of a security incident or data breach, we may take appropriate actions, including investigation, mitigation, and notification where required by applicable law.
Depending on applicable laws and regulations, you may have certain rights in relation to your personal data. These may include the right to:
To exercise any of these rights, you may submit a request through the Platform's official communication channels. We may require verification of your identity before processing any such request.
Requests will be handled within a reasonable timeframe, subject to the nature and complexity of the request.
The Platform may include integrations with or links to third-party services, applications, or websites that are not operated or controlled by the Company.
Such third-party services may include, but are not limited to:
Mahallak does not control and is not responsible for the privacy practices or policies of third-party services, the content, functionality, or security of third-party platforms, or any data collected or processed independently by such third parties.
We encourage you to review the privacy policies of any third-party services you interact with through the Platform. Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.
Your personal data may be processed, stored, or transferred to locations outside the Hashemite Kingdom of Jordan where necessary for the operation of the Platform. This may include transfers to cloud storage and hosting providers, payment processors and financial service providers, and analytics and technology service providers.
Such locations may have data protection laws that differ from those in your jurisdiction. By using the Platform, you acknowledge and agree that your personal data may be transferred to, stored, and processed in such locations.
The Company takes reasonable steps to ensure that any such transfers are conducted in accordance with applicable legal requirements and that appropriate safeguards are implemented to protect personal data, including contractual obligations, data protection measures, or reliance on reputable service providers.
The Platform is not intended for individuals who are not legally capable of entering into binding agreements under applicable law. We do not knowingly collect or solicit personal data from such individuals.
If we become aware that personal data has been collected from an individual who is not legally permitted to use the Platform, we may take appropriate action, including deleting the data or restricting or terminating the associated account.
If you believe that we may have collected personal data from such an individual, you may contact us through the Platform's official communication channels. Users are responsible for ensuring that they meet the legal requirements to use the Platform.
The Company reserves the right to update, modify, or replace this Privacy Policy at any time, at its sole discretion. Any changes may be communicated through:
Unless otherwise stated, such changes shall become effective upon publication or communication. Your continued access to or use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
If you do not agree with any changes, you must cease using the Platform and may request account termination. We encourage you to review this Privacy Policy periodically to stay informed about how your information is handled.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact Digital Shopping Oasis Company For E-Marketing LLC through the official communication channels available on the Platform.
The Company may, from time to time, provide additional contact methods, including but not limited to:
You acknowledge that the availability and form of such contact methods may change at the Company's discretion. Nothing in this section shall be construed as obligating the Company to provide support beyond what is reasonably offered through the Platform.